What we keep, and why.
The short version, kept in step with the notice you accept at checkout.
What we keep
Your name, email and mobile number; the address we delivered to; your bookings, payments, refunds and any damage charges; the messages between us; and a record of the terms you accepted, with the time and a fingerprint of the connection you accepted them from.
Why
A payment took place. We must be able to tie any charge, refund or dispute to the person who made the booking, for as long as the law and our card processor require. Transaction records are kept for seven years after the last transaction.
What we do not keep
Your card number, ever; our card processor holds it. Gate codes, door codes and access notes are encrypted and deleted 30 days after the pickup. We set no advertising cookies and use no third-party trackers; visits are counted with a privacy-preserving analytics service that never sees who you are.
Who sees it
The people who run Club Drop, to fulfil your booking; our card processor, to take payment; our messaging provider, to send the texts and emails you asked for. Nobody else, and never for marketing lists.
Your choices
Ask for a copy of what we hold, ask us to correct it, or ask us to stop contacting you, from [email protected]. Reply STOP to any text to end texts. Records tied to a payment stay for the retention period above, but we stop using them for anything but that.